Support and Service Policy
Version: 4.0
Last updated: 22 July 2026
Operator: Damien Crane trading as ISOweld (ABN 50 803 660 487), New South Wales, Australia
Last updated: 22 July 2026
Operator: Damien Crane trading as ISOweld (ABN 50 803 660 487), New South Wales, Australia
This Policy explains support during controlled beta and early commercial operation. It is not a contractual SLA unless incorporated into an Order.
1. Channel
Use support@isoweld.com.au.
2. Priorities
| Priority | Example | Approach |
|---|---|---|
| Critical | Cross-company access, breach or full outage. | Immediate prioritisation when received and available. |
| High | Core function unavailable. | Prompt investigation. |
| Normal | Defect with workaround. | Queued by impact. |
| Request | Training or feature request. | Reviewed and scheduled. |
3. No fixed SLA
No fixed response, restoration or uptime applies during beta unless signed.
4. Maintenance and cooperation
Notice is given where practicable. Customers must provide accurate details and preserve evidence.
5. Exclusions
Support may exclude unsupported customisations, Customer networks, external tenancy administration and professional compliance consulting unless agreed.
Contact
ISOweldDamien Crane
support@isoweld.com.au
New South Wales, Australia